We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why. We would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel delivery or you can check on our website to see if we return parcels to a specific Retailer. We would like to show you a description here but the site won’t allow us. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Arrowmunda. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. If you chos. I’m so frustrated with Yodel. Global Media Limited: Website for A. I don’t know what to do, each party is putting the blame on the other and I’m the paying. cheers We would like to show you a description here but the site won’t allow us. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. SpeedWe would like to show you a description here but the site won’t allow us. ). Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. With the Yodel app you can. To fix these issues, the recipient has to. From £ 38 a month. I don't work for Virgin Media. Options. Entertain me; Broadband Deals. Click track your parcel and enter the code to get the latest delivery updates. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Reply. i. The overall user rating for this number is Negative . it’s for the flat above mine and I have no clue how to change it in my account since it says I am no longer with virgin media. Account - Mobile. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. After numerous issues with Yodel failing to deliver my phone I finally got a message from them on the 28th or July saying that were sending the phone back to virgin media since they had been informed I'd moved house. The day before when it gets dispatched you receive an email and on the day of its a home delivery you get a two hr window from yodel and if it’s click and collect you get a notification if it’s at the shop. Hi Tom, I do know it is Yodel - you are right - and I do know that they control the delivery side of things. backtothefuture. Hello, I ordered broadband a few days ago but have still not received any information from yodel about the order being received or sent - 5332736Hi , Thank you for coming back to us about this ongoing issue and for providing further information. I don't work for Virgin Media. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. i. Joining in. We would like to show you a description here but the site won’t allow us. So you won’t need to hop around. Most QuickStart kits have just 6 cables, connectors and powerlines to. on 29-11-2022 08:31. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Expecting delivery of router today but Virgin Media have not given me a tracking number. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Horrible, they treat customers like you own them something. Rob Beck ordered a new router from Virgin Media in March. We would like to show you a description here but the site won’t allow us. 44pm and the. Options. 75 stars. Choose the best option for your customers. We would like to show you a description here but the site won’t allow us. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. You can add up to 2 Mini boxes to watch and stream all around the home. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. on 20-10-2022 09:50. Take precautions. @Zach_R. Hello. Account - Cable. 00 EDT. Similar to other people. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. I'm guessing black Friday has caused Yodel to be even worse than usual, because they don't even seem to be getting around to processing our parcels, let alone try to deliver. Everything you need is posted to you. Now I have. We would like to show you a description here but the site won’t allow us. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17/05/23 11:45. I've been told by virgin Media yodel will be delivering it not royal mail - 5119005. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Joining in. VM have rescheduled a second delivery, but tbh even the customer service. We would like to show you a description here but the site won’t allow us. the delivery itself is completely legit and all in my name. Hi. So, there was a bit to and fro getting the date sorted. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Royal Mail - 2. Virgin mobile - yodel delivered me some one elses parcel wow. Reply. Yodel returned to sender. Shop. If you provide a safe place suggestion, it will need to comply with our safe. Find your nearest Yodel Store. and delivery tracking information. If you don’t have that in property the tech will install that and all the equipment. Find out what you’ll be able to manage for your type of appointment or order below. Yodel failed to deliver. She called back and left a voicemail confirming that it was booked in and would be. Yodel offers UK parcel tracking for all of their deliveries so you know exactly where your delivery is at any moment. 07-06-2021 13:00. Number of inclusive HD channels depends on package. Fri 10 Jan 2014 10. Scam texts can also come from unrecognised numbers. We would like to show you a description here but the site won’t allow us. Today still no contact from yodel with a delivery time. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I’ve chased Yodel and they have promised to deliver tomorrow . Tuning in. No delivery from Yodel on 15-06-2022 07:30 Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. 52 EST. Yodel tracker information was sent to us showing delivery on 15th. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left. Xpect. Yodel strikes again. Poor service Yodel, no delivery. Shop. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Unfortunately I didn't received any package tracking number nor text with delivery details. They are your "delivery partner". It is recommended to first raise the complaint in private (webchat, phone call, etc. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Not in? No worries: Yodel will leave a card explaining how to reschedule. I'm in a really frustrating situation. Same here no parcel and no text message. The company works closely with 80 percent of the UK’s major retailers, delivering 150 million packages annually. They failed to deliver my router on Saturday. Once the parcel is out for delivery, we will update you. Sign in . 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. I was also - 5119005Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. We can certainly check this out for you but in order to do that I will need to confirm some information with you. We would like to show you a description here but the site won’t allow us. VirginMedia can you please help!!!! 0 Kudos. My Virgin Media App. Speed No still no tracking number. Virgin Mobile. We would like to show you a description here but the site won’t allow us. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Options. Well-informed. Virgin Media Price Guides. Browse Virgin Media Virgin Media Community. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Account - Cable. on 04-12-2022 20:11. Networking and WiFi. Then enter your email address, and click on email me my new label and follow the instructions. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. 1 ACCEPTED SOLUTION. I ordered a virgin bundle on 30/08, it is now 10/09 and I still haven’t received my delivery! Absolutely shocking service. Hi there, I am still outstanding a delivery of home broadband kit- I originally placed an order on 25th. Hi, I'm currently at the mercy of Yodel. 50 Mbps). If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. We would like to show you a description here but the site won’t allow us. Yodel failed to deliver. So far, the order has been stolen by Yodel’s driver. New customer to VM and all I’ve had is trouble so far. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. I can't get through to Yodel to ask them to return it to VM. About your delivery. Saturday. Most QuickStart. (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. Options. Head to our tracking page, enter your parcel number and see what options are available to you. As you can see from the above, they don’t have any record of any parcels due for my address. Citizens advice found Hermes and Yodel performed the worst, scoring 1. Hi Is it normal for yodel to deliver without even adding the tracking number or does this suggest a problem? - 5162931Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Clearly there has been a hiccup between VM & Yodel and I’m now left without. uk, parcel carrier Yodel has launched Inflight, a new set of features that will allow customers to amend their delivery preferences online or via the Yodel mobile app, up to an hour before delivery is due. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Scroll down and click on create new label. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address. Broadband. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Networking and WiFi. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Stream from Virgin Media. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Virgin Phone Switchover. Rescheduling delivery doesn’t do anything, despite their sending an email to confirm the date. Should of received my virgin media package 02/08. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). In some instances there may be a charge for the return label; this price is set by the Retailer. Phone. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. on 28-03-2023 08:11. . I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. But you've missed the point I was making, Tom. Forum; Apps. TJUE (Sala Octava) Caso B. Amazon Logistics - 2. please can you check when I can receive my box? I’m regularly working from home and really. Forum; Apps. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Thanks for your post and apologies to hear you're received this email. Stream box. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Forum; Apps. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to. However I only received the pre-contract but not any confirmation from Yodel. Global Media Limited Customer Service email address : A. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Click track your parcel and enter the code to get the latest delivery updates. Hi, I received a text yesterday saying that Yodel will be in touch with a 2-hour time slot today. on 07-11-2022 18:44. on 29-11-2022 08:31. . Options. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. If you have a tech booked they would have the equipment. Stream box and remote remain property of Virgin Media. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. So I was supposed to received a router and self install on the 26th. Then enter your email address, and click on email me my new label and follow the instructions. To find a Yodel Store near you, please use our quick and easy store locator. On the VM app it says the order has been processed and dispatched but no tracking number. Stream from Virgin Media. And if they mess up - then that reflects on you because YM chooses to have them as their partner. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I've called the sales team and I think they're going to try to have it resolved today. 75 out of 5!. Global Media Limited A. Another text came through saying my kit is on the way. Managing your order or appointment. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. BlueLou. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. However, the very first step is to try to resolve the issue directly with Yodel. Reply. If you choose to have the equipment delivered to your. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . The note stated that they had left his delivery – a fragile. Stream from Virgin Media: Virgin Media broadband required (min. It's just that I'm stuck home now, waiting for the delivery without a. When he arrived home one day he noticed a note in the letterbox from Yodel. Nothing came. YODEL. - 5415493. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Hopefully they can reconnect the older hub for now. Router Not Delivered. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Why Virgin Media still use Yodel as a delivery partner I don't know. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Today still no contact from yodel with a delivery time. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714You aren't alone, the same thing happened to me and several others this past week. Please have your parcel tracking ID ready. For more information about your delivery, take. From £ 38 a month 18 month contract Check it out View FAQs > Virgin TV 360 Our Virgin TV 360 boxes are 4K and HDR-ready as standard. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. We would like to show you a description here but the site won’t allow us. Yodel works with many retailers to offer Return to Yodel Store services. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Choose date. It's just that I'm stuck home now, waiting for the delivery without a. Even though I'm in a house, with a number and a postcode. on 13-01-2023 20:04. My Virgin Media App. . We would like to show you a description here but the site won’t allow us. I contacted Yodel and they said we ju. Lee1981. Did you run the gauntlet of trying to talk. 43% of Yodel customers polled in the Citizens Advice survey reported that they had a problem with their last delivery. But they use Yodel, so the parcel never arrives and now you have no internet over. Networking and WiFi. Expecting delivery of router today but Virgin Media have not given me a tracking number. Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Yodel customer service said they couldn't do anything without a tr. Royal Mail - 2. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. We would like to show you a description here but the site won’t allow us. Can someone please advise on the status of my delivery? Thanks KateWe would like to show you a description here but the site won’t allow us. We will also take a photo of your parcel when we’ve left it in a safe. Paul. Sunday. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. This applies to calls from any phone line, including mobile, landline and payphone. Unfortunately we don't use the Openreach master sockets as they are BT only. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. Parcels returned to the retailer within 72 hours. It’s because they have gone out of their way to make it impossible to do anything about it. and delivery tracking information. We would like to show you a description here but the site won’t allow us. Find out more on how to click & collect with Yodel. I received it 2nd June due to Yodel delays. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. 5 and 1. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. No recent parcel is showing under your name and address. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. I got a confirmation email that the package was delivered at 14:13 but it never came! And I’ve been sitting in the front room waiting for the delivery at that time so it’s 100% the deliver per. We’re pretty good at it. W hen Julia Whittaker, 70, received a text in early March saying she had missed a delivery from Royal Mail, and she needed to pay a £2. He would take the trollies of parcels to his van, open the side door, scan an item and THROW IT straight through the side door of van into the closed back doors, then repeat for the entire batch. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. Find out what you’ll be able to manage for your type of appointment or order below. Or stream, control and manage. Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Compare TV, broadband and phone; Oomph bundles Re: Yodel (oh god, no) email when. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. ^TM”Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. 5 years agoWe would like to show you a description here but the site won’t allow us. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Almost half of Yodel customers polled by Citizens Advice (43%) reported a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Tesco Direct. The service, introduced as part of Yodel’s ongoing innovation programme, is designed to. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. I’ve called Virgin Media and they have launched an investigation with Yodel. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. But until Thursday evening, there is no delivery, no update, nothing. Yodel should text you on the day of the delivery with a time slot for you, I would be happy to double check this delivery for you via a PM. It takes all the stress out of bulk parcel delivery with its impressive features. Inclusive calls to Virgin Media National Directory Enquires. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. A. With thousands of Yodel Stores located across the country, our Out Of Home services put customers in control of their parcel deliveries and returns. The initial delivery date was on 18th September but it has still not been delivered. We would like to show you a description here but the site won’t allow us. Very. Jump. Poor service Yodel, no delivery. "Once we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibility Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. It is not on any of the emails or texts sent to. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. service that puts you in complete control. Similar to other people. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. We can understand the inconvenience caused to your day and want to best help. We would like to show you a description here but the site won’t allow us. Virgin text me in the 25th telling me yodel would contact - 5191673. We would like to show you a description here but the site won’t allow us. Hermes and Yodel were named as two of the worst performing companies. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. neilbz. Opening times:We would like to show you a description here but the site won’t allow us. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. I clicked on 'Take Survey'. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Virgin Media; My Virgin Media; Shop; Help;. Your Virgin Media return En route. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. I called virgin and they said to contact Yodel. In response to Zach_R. | Read 845,321-845,340 Reviews out of 890,462The ‘delivery report’ function is not supported on the O2 network. 75 stars. 5 stars. Click track your parcel and enter the code to get the. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Please contact your seller and ask them to contact our concerned team on your behalf of you. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Simply select the track your parcel link in the email and enter the code to get the latest update. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Why Virgin Media still use Yodel as a delivery partner I don't know. QuickStart, set up and connections. QuickStart, set up and connections. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. When your parcel is on its way to you, our courier partners over at Yodel will send you an email or text message and will provide a 2-hour delivery window ETA. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. To fix these issues, the recipient has to. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately.